This policy covers payments for Nephomancy Plus. The free plan costs nothing.
Cancel any time
You can cancel your subscription at any time from the Manage subscription button in the app. Your cancellation stops future charges. You keep Plus until the end of the period you have already paid for.
When you subscribe
At checkout we ask you to confirm that you want Plus to start straight away, and that you accept these terms and our Terms of Service. Your confirmation is recorded with your payment.
Refunds
Payments are non-refundable once taken, and we do not give partial refunds for unused time in a monthly or annual period. This does not affect the exceptions below.
When we will refund you
- Where the law requires it. Nothing in this policy limits your statutory or other legal rights. For example, if you are a consumer you may have a legal right to cancel within 14 days of subscribing. If you asked us to start the service straight away, we may deduct an amount proportionate to the time you have used Plus.
- If we charged you in error. If you were charged by mistake, for example a duplicate payment or a renewal after a cancellation that should have taken effect, we will refund it.
- If the service did not work as described and we cannot fix it within a reasonable time.
How to ask
Email [email protected] with the email address on your account and the date of the payment. Approved refunds go back to your original payment method and usually appear within 5 to 10 working days, depending on your bank.
Failed payments
If a renewal payment fails, Stripe may retry it. If it still fails, your subscription ends and Plus access stops. You will not be charged again unless you resubscribe.